It is time to focus on the “S” in NHS.

We have a National Health Service and like all service industries, success is all about people.   For years, we have been talking about involvement, engagement, participation, co-design, co-development, patient experience, feedback, staff experience, staff engagement,...

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The patient experience movement grows up

The service user experience improvement movement is well under-way in the NHS in England. It was born around the time that methods such as experience based co-design were first talked about being used in a health setting. The early years were spent establishing the...

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