Managing Director, Health Innovation Network
I was recommended Sam’s help by two trusted colleagues independently, and was expecting her to have both expert knowledge and practical improvement skills.
Sam has been critical in the Health Innovation Network pace setting in the authentic involvement of users and a user voice in the rolling out of innovation in a post Francis world.
We wanted to develop a sustainable platform for improving outcomes for patients, where both patient involvement, and the parallel improvement of patient experience were integral to programmes, not an add-on.
We expected expertise in improvement methodology, but in addition were helped by a real congruence with core NHS values alongside a willingness to work with new technologies and social media to speed the rate of change for patient benefit. The combination of work ethic, values and innovation is rare.